Sprout Social

How to do a social media audit

Managing your businesses social media channels is a daily, if not hourly, endeavor. You get into the groove of posting regularly, and it makes it easy to forget about the big picture: your overall social media strategy.

If you’re finding it hard to remember the last time you reviewed your overarching social media strategy, it’s probably time to step back and do a social media audit.

In fact, routine audits should be an important element of your social media strategy. Regular audits will help you identify any weak points in your approach, give you more detailed information about your audience, and help you retool your strategy to match current trends. 

We would suggest doing an in-depth audit at least once a year in addition to a monthly or quarterly mini-audit. Doing a monthly check-in will give you a real-time idea of where you’re at with your goals, making it easier to pivot and adapt as you go. 

How to do a social media audit |  Hue & Tone Creative


Set goals for yourself

If you don’t have a set of measurements to grade yourself against, how will you know if your social media has been successful? 

Before you jump into your first social media audit, set some guidelines for what success looks like. There are many third party templates available – like this one from Sprout Social– or you can set your own goals. 

You’ll want to review the following for each profile: 

  • Engagement numbers

  • Publishing frequency

  • Consistency

  • Audience demographics

  • Referral sources

  • Social media budget/ROI

  • Channel specific metrics 

  

Delve into the numbers

Whether you use built in analytics or an outside platform, you’ll want to make sure you’re checking in regularly to gauge the health of your social media channels. Analytics are invaluable in terms of steering your future strategy and ensuring you are tailoring your content to what works best for each platform.

A few basic things to be looking for:

  • Are you on the right platforms? There’s little value in investing time into daily Facebook posts if the majority of your audience uses LinkedIn. Even if you’ve already done this in the past, behaviors change, so make sure you’re up-to-date with current trends. Do some digging to find out where your audience actually is and refocus your efforts accordingly. 

  • Who is on your page? Thought you were marketing to young women, but most of your traffic is middle aged men? That’s good information to have so you can tailor your strategy accordingly. 

  • What content is most popular? What content is really connecting with you audience – and what isn’t? Consider cutting what isn’t connecting – especially if it’s content that’s taking up the bulk of your content creation time. 

  • When is your audience online? Built in analytics make it so you no longer have to guess about peak posting times. 

  • Don’t forget to track these stats all the way through to your web traffic. When people come over to your site from social media, how long are they staying? Are they happy with the links you’re serving them?

other MAINTENANCE steps

Once you’ve outlined the metrics you’ll use, there’s a few more things we suggest you do:

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1.    Go back to your bios

If you don’t regularly check in on your social media bios, you’ll probably be surprised how much has changed since you last updated it. Business objectives change, taglines get updated, and advertising campaigns shift focus – and your social media bios should reflect every one of these significant changes.

Your bio should be tailored to each platform, and no matter where it’s displayed your social bios should be short, snappy, and on-brand. You’ll want to make sure you’ve included an overview of your services, your location, and who you work with/for.

 

A great example of an Instagram bio

Trendy and affordable clothing boutique for professional women of all ages. Charlotte and Greensboro locations open M-F, 7a-5p. #BoutiqueName

Why it’s good: This bio tells you who this boutique is for, where they’re located and when they’re open. Chances are, that info covers most of the questions first time visitors would ask. Hashtags in Instagram bios are live links, making #BoutiqueName is a valuable use of space. 

 

A bad example of an Instagram bio

Great clothes, great prices. Founded in 2002, open daily. Visit www.URL.com for more. 

Why it’s bad: When you were founded is pretty much irrelevant information. And, this bio isn’t properly tailored for Instagram – that hyperlink should only be listed in the website field, because that’s the only place a URL is clickable.

How to do a social media audit |  Hue & Tone Creative

2. Refresh your imagery

Visual branding evolves over time – and your cover photos should evolve as well. Bonus points if you update them to fit the seasons, your most current advertising campaign, or special events. 

When it comes to cover photo quality, make sure you’re up to date with the latest trends. For example, most major brands have swapped out a high res image in favor of a video cover photo. If you opt to make the switch, you’ll want to make sure your video looks clear and loads quickly. 

 

3. Scan the web

Do a quick Google search and make sure there aren’t any profiles out there claiming to be you -- or that you don’t have any old profiles of your own lingering around. If there are, you could be losing out on some business-winning followers.  

If you do come across your own old profile, delete it. And if it’s someone else impersonating you, ask them to remove the page - if they don’t, report it.

 

4. Create new goals

Now that you’ve tracked and measured your goals, how are you going to improve and change them? Once you’ve concluded your social media audit be sure to set new goals that you hope to achieve in the next month, quarter, or year.  


Hue & Tone: Social Media Solutions for every business

If you need help refining or maintaining your social media strategy, you’ve made it to the right place! No matter what state your social media plan is in, we can help you get your profiles back on track. We can even do the posting for you! To learn more, get in touch with us.

6 Skills Every Marketing Professional Needs

If you’ve watched Parks and Rec you might be under the impression that tigers, free iPads, and mobile hot tubs are the way to attract new customers. While part of us is curious to see what would happen if you use the "Ralphio + Haverford method," we're here to offer a few other ideas. 

If you're looking to go into marketing or feel like you're being left behind by the industry, there's a few things you need to learn:  

6 Skills Every Marketing Professional Needs  |  Hue & Tone Creative

1. Inbound Marketing (More specifically, HubSpot)

In response to the growing dislike of pushy advertising strategies, more and more marketers are embracing inbound.

HubSpot offers comprehensive sales and inbound marketing software that helps businesses generate leads and turn them into customers. HubSpot offers a few free certification courses that are perfect for beginners. The best part? You don't even have to be a customer!

What you can earn (with no commitment):

  • Inbound Certification
  • Inbound Sales
  • Content Marketing
  • Email Marketing
  • Growth-Driven Design
     

2. SEO

If you don't already know about Search Engine Optimization -- we hate to say it -- but you're way behind. The good news is it's never too late to catch up! SEO is the complicated process of generating traffic through organic search results. Because the entire process can get pretty complicated, we highly recommend checking out our SEO Do’s and Don’ts -- as well as this great Beginners Guide to SEO from Moz.
 


3. Google AdWords

Studies show that 75% of people who perform an online search never scroll past the first page of results. 

Google AdWords allows you to plan and purchase display ads, video ads, app ads and search ads. It also helps you discover new keywords, study trends, retarget, and geo-track traffic so that you can continue improving your ads. 

This a valuable tool for beginners especially because you can monitor goals like ROI, brand awareness, traffic, and conversion all in one easy place. They offer resources that allow you to dip your toes into their content -- or become a fully certified Google Partner.

4. Sprout Social

A social media management platform is a must if you have multiple accounts to manage. Sprout Social allows you to manage your channels, post/schedule easily, and monitor your interaction. We like Sprout because it let's you recycle content by easily rescheduling it.

If you're looking for a less heavy-duty social media management tool to start out with, we suggest looking into Hootsuite or Buffer
 


5. Google Analytics

Another powerful tool from Google, Google Analytics is valuable for beginners and seasoned marketers alike. This “freemium” service monitors and reports traffic so that you can better understand who your target customer is and what they're looking for.

Google Analytics can help you improve your SEO tactics by tracking the ways visitors discover your site. What words are they using when they search? How many pages and what types of pages do they visit? Which pages and links are the most popular? Google Analytics studies these trends and helps provide the answers you need to make your site easier to find and more relevant to searchers

Use what you learn from Google Analytics in conjunction with Google AdWords and you'll be an unstoppable marketing machine!

6. Email Marketing

Email marketing is here to stay. It continues to grow in popularity year after year and consistently generates a high ROI.  

If you're looking for a cost effective and efficient way to keep in touch with customers then email marketing needs to be a part of your marketing strategy. We prefer MailChimp, but IContact, Constant Contact, and Campaign Monster are other great options. 

The takeaway? The platform you use isn't as important as the fact that you are using an email marketing platform! 


Greensboro Marketing Company

Feeling more than a little overwhelmed? Pass your marketing off to the pros and get it off your plate for good. From email campaigns to comprehensive branding, Hue & Tone Creative is here to help you create. Not sure exactly what you need? We can help you figure that out too!