Successful marketing takes more than coming up with eye catching advertising schemes and posting frequently on social. It’s about making a genuine connection with your customers – and to do that, you have to know who your customers are!

Customer personas (also called buyer personas) are detailed representations of your customers’ demographics, likes, dislikes, traits, and buying behaviors. Keep in mind that these traits are not made up, you need to discover them through comprehensive research.

Digging into the data and discovering who frequents your business will help you develop more effective marketing materials, allow you to boost sales, and make you an all around more effective business owner. 

Whether you’re a brand new business or a company that’s been around for a while, understanding who your clients are and how they shop will go a long way in building a stronger business. 

Focus on the Good & Bad

While life would be easier if we only focused on the positives, being a business owner means taking in the whole picture. In order to have a strong and thorough understanding of your brand, you need to be familiar with both your strengths and weaknesses.

If you’ve had negative customer experiences in the past, reach out to those clients and learn how you can avoid it in the futures. Unfortunately, not everyone will be in love with your company, but you can still use their constructive feedback to pinpoint who you should be focusing your marketing efforts on and what you need to improve in the future.

Alternatively, if you have your top customers who are always liking your social posts, and praising your products, find out what they love about your company, how they prefer to shop, and what they expect from your brand.

Understanding your ideal customers and customers that aren’t interested in your company can help you pinpoint who you should target and who to avoid. 

Creating Your Personas

When it comes to building your personas, the more details you include, the better they become. Here are a few areas to focus on:

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• Age

• Income

• Education level

• Location

• Occupation

• Goals

• Challenges

• Values

• Likes & Dislikes

• Favorite brands

• Hobbies

• How they discovered your brand

• Favorite social media accounts

• How often they shop

Your personas should provide a glimpse into who your customers are and how they think.

Now, let’s pretend that we own an organic juice bar. Here's what two of our personas might look like: 

From looking at the profiles of our two fictional customers, we’re able to better understand what they’re looking for in a brand. We also have a better idea of how they’d prefer to receive information.

When it comes to making personas of your own, don’t be afraid to reach out to people. Past customers and followers on social are the best ways to find information. Get creative by sending out email surveys, creating Facebook polls, or simply conducting phone interviews. Just be sure to offer an incentive for their feedback and time. Gift certificates, freebies, or discount codes all work well.

Now, get building those buyer profiles! Or, leave us a question below if you need more information.

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Graphic Design & Creative Marketing in Greensboro, NC

Need a second opinion on your current marketing strategy? We can help! Whether you need to spruce up your landing page or create a more engaging email campaign, Hue & Tone Creative can help your brand that extra touch it needs to stand out.

When it comes to lead generation, landing pages count. A landing page gives your customers a clear why and how -- it tells them why they should care about your product and it gives them a clear next step to take.

Keep in mind that landing pages shouldn't look like your homepage. Where homepages are general and intended to appeal to everyone, landing pages are tailored to a specific type of customer. Homepage typically have multiple messages, where landing pages have one focused message.

A special type of page means a special design. We've broken down our four must have elements for a lead generating landing page: 

Attention Grabbing Headline

The first thing your visitors see is your headline, so make sure to capture their attention and incentivize them to stay longer. Most people tend to skim over body text quickly, and will leave sites that aren’t relevant or seem too wordy.

To craft the most effective headline, keep these three principles in mind:

• Share Information

• Solve a Problem

• Show Value

What are you selling? Why does your customer need this product/service? What can your customers gain/save? Write a headline that packs a punch and leaves your customer wanting more.

Call to Action

After you’ve effectively gotten your viewer’s attention and promoted your business, it’s crucial to capture their contact information and turn those visitors into leads.

Offer up discounts, free downloads, or exclusive offers -- the catch? All we need is your email address.

To keep your CTA from sounding too self-serving be sure to keep the focus on the customer. Try something like “Get your free coupon” instead of “Sign up for emails here.”

Form

Having a form to capture your customers information is a must. How else will you follow-up so you can turn someone into a potential customer? We suggest asking for as little information as you can get away with -- this ups the chances of someone filling out your form. 

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Multiple target demographics? Create multiple, tailored landing pages so that you can effectively reach all of your customers.

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Graphics

Eye-tracking studies have found that people pay more attention to information when it’s combined with relevant images. Pair your headline and body text with pictures or videos that will help your information stick.

If you choose to go the video route, make sure the videos load quickly aren’t too distracting to the overall composition of your landing page.

OPTIONAL: Testimonials & Endorsements

A great way to show value in your brand is by providing proof from actual human beings.

People tend to trust others they can relate to. Share feedback from influencers or previous customers. If your products have been featured in any noteworthy blogs, publications, or social media pages, show it off!

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Web & Graphic Design in Greensboro, NC

Time to revamp your outdated site? Leave it to the experts! From product websites to landing pages, Hue & Tone can help you market your brand and leave a lasting impression.

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"A content calendar is a shareable resource that marketing teams can use to plan all content marketing activity. The benefit of using the calendar format, rather than just a long list of content to be published, is that you can visualize how your content is distributed throughout the year." - Convince and Convert 

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When you’re swamped with meetings, deadlines, and daily work hiccups, squeezing in the time to create content to promote your business can be a hassle.

Creating a content calendar will save you time, provide consistency, and help you manage your communication channels. Chances are, if you’re not pre-planning your social posts and blogs in advance, you’re constantly struggling to find last minute material... usually resulting in rushed and irrelevant content.

Avoid stress and get organized with our 6 step process:  

Step 1: Brainstorm with no distractions

Need some fresh posting ideas? Checkout our What to Post series for, Facebook, LinkedIn, Instagram, Twitter, and Pinterest.

Sit down with a pen and paper and set a timer for 30 minutes. In that time, write down a list of every blog/podcast/content idea that pops into your head. Making sure that you have no distractions is key. When the timer goes off, start divvying up what's appropriate for blog and social media.  

If you're a little low on ideas, you may need to do this process a few times. 

Once you’re done brainstorming, go on a fact-finding mission to study what other businesses and experts do. Then, add any new ideas you have to your master list. From here you can start refining things and decide what works best and what to toss. 
 

Step 2: See what worked

Sidebar: Perform an audit to determine how impactful your social presence is.

Before you start planning, take some time to revisit past posts. Which posts have the most likes and engagement? Which blogs and newsletters have been the most successful?

Once you’ve analyzed what your clients respond best to, you can tailor future content to fit their needs.

Step 3: Determine how often you should post

Tip: Plan content for holidays, anniversaries, product launches, or important events in advance. 

If don’t have a plan in place for how often you want to post on your blog and each social network, you run into the problem of inconsistency. If you’re posting on Facebook 10 times on a Monday, 3 times on a Wednesday, and 6 times on a Friday, your followers will probably get confused, annoyed, or simply unfollow you because they're overwhelmed.

Give your audience a routine so that they know when and how often you’re going to post (especially important with a blog, podcast, or email list). 

These are just general guidelines, so feel free to adjust to the frequency that works best for your business and audience.

Step 4: Create a resource library for social and blog images

Take time to compile a long list of post ideas and sources for material. Having a database of quotes, photos, statistics, relevant websites, and content ideas at your disposal will help you organize all of your content ahead of time. And, in the case that you need some last minute content, you already have quality content at your fingertips! 
 

Step 5: Select a tool

There are several great content planning calendars to choose from and many of them are free.

Sprout Social

Basecamp

CoSchedule

Asana

Google Docs/Sheets

Excel

Buffer

Requeue

We personally prefer to plan our content with Google Sheets, and then schedule things out from there on a weekly basis in Hootsuite. But, if you already have a tool you're comfortable with, try to fit your content planning tools into your existing work flow.
 

Step 6 : Plan everything out

While planning is great, don't miss out on trending tops and current events. If a post you have planned doesn't work don't be afraid to change things up!

Now that you’ve brainstormed and found out what works for you, spend time planning out your content on an actual calendar. Figure out how far you want to plan - we suggest planning at least two or three months out, all the way up to a year. 

Plan out big pieces of content like blogs, infographics, podcasts, and emails first. Once you've got that in place you can work your social content for the week around these big content offerings. Don't catch yourself getting bogged down planning out every social post -- you can always just put a general outline of content you’d like to post on the calnedar (quotes, stats, blog throwbacks, tips, etc.)

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Greensboro Marketing Firm: Hue & Tone Creative

Stumped on how to make the most of your inbound marketing plan? We can help you plan the traffic driving blogs, social, and email campaigns your brand deserves. 

If you’re like most, commercial breaks are usually spent browsing your phone or grabbing a quick snack before your favorite show comes back on. Banner ads and popups are quickly ignored, and you probably change the station quickly when you hear an annoying radio ad.

Purchase Funnel

• Awareness: customer is aware of product or service

• Interest: customer is going out of their way to seek the product

• Desire: customer wants or aspires to brand/ product

• Action: customer is planning to purchase product/ service

People have grown tired of traditional in-your-face marketing tactics. We can tell when a company is trying to get us to buy something. Seriously, who looks that excited about going to Walmart on Black Friday? In an effort to connect to consumers and gain trust, more and more businesses are utilizing inbound marketing. 

 

What is it?

Inbound marketing is the promotion of a business through blogs, newsletters, podcasts, social media, videos, and SEO. Inbound marketing is all about being found naturally. You want potential customers to come to you, rather than having to hunt for them yourself. Customers spread awareness about the brand by reblogging content, sharing posts, and discovering the company naturally during regular search inquiries.

 

Generating Leads

The main key to successful inbound marketing, is creating content tailored specifically to your target customer.  You then want to make sure to post content on the appropriate channel so that your potential lead can find it and become a customer. For example, if your target client is a parent looking for healthy recipes or school supplies, you wouldn’t want to post them on Tumblr, because those tips would probably never be found.

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93% of buying cycles start with an online search and 66% of marketers are focusing on improving SEO and growing their organic presence.  

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It’s crucial to do your research and to think like your customer. Where do they go for information? What social media platforms do they use? What key words would they use to search online? When and how often do they make a purchase? Understand your demographics and do your homework so that future leads can find your business organically and eventually become long term customers.

 

Inbound vs Outbound Marketing

Outbound marketing is quickly becoming outdated and costly. In fact, inbound marketing costs 62% less per lead and 79% of businesses with a blog report that they’ve experienced higher returns when using this marketing tactic.

 

4 Step Inbound Marketing Strategy

Inbound marketing may sound complicated and difficult to implement, but it can be fairly simple. We’ve broken down the 4 steps to help you get started.

#1. Attract: The best way to attract customers is through blogs, tailored SEO tactics, well-designed websites, and social media. 

Remarketing-Keep your visitors engaged by reminding them about a specific product they showed interest in. 

#2 Convert: After you gain exposure and traffic, the next step is to convert those visitors into customers. Make sure to provide many opportunities for potential customers to connect by providing their email address and contact information. Incentives help, as people are more likely to give out their information in exchange for a free download or a discount code.

#3 Close: Customer Relationship Management or CRM helps keep track of all of the contact information you collect, and allows you to tailor email and newsletters specifically to each customer. Complex and in depth software typically costs hundreds to thousands of dollars, but HubSpot offers a simple version for free. 

#4 Engage/Retain: Keep your customers wanting more by providing a great experience after they’ve made a purchase. Keep track of what products or features your customers respond best to, send out surveys, and continue to send personalized emails.

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Hue & Tone Creative

Now that you have a basic understanding about inbound marketing, start working on your own strategy. Why spend time and unnecessary money hunting for possible leads, when you can help them come to you?  

Need tailored assistance with your inbound marketing campaign? Let’s team up! Reach out to Hue & Tone today: 336-365-8559 or hannah@hueandtonecreative.com.